PT. ISAT (Inmarsat Indonesia) plc is a FTSE 100 company with a profitable track record and significant growth aspirations. We operate in over 80 countries with more than 40 offices worldwide. The company is undertaking the most significant transformation in its history and is investing billions of dollars in satellites and ground infrastructure, and new products and services to meet the growing demand for always-on high speed broadband services on land, at sea and in the air.

Inmarsat has launched the world’s first globally available high-speed mobile broadband service (Global Xpress), is in the process of creating of the world’s first hybrid satellite and air-to-ground network that will revolutionise airline passenger connectivity throughout Europe, is developing the BGAN Radio Module (BRM), which will enable manufacturers and technology companies to incorporate satcom connectivity into a new generation of devices, and has commissioned its sixth generation fleet, the company’s first dual-payload satellites, which will deliver a new generation of Lband services and enhance Ka-band capacity in key regions. 

Inmarsat is the leading provider of global mobile satellite communications services, and we offer an unrivalled portfolio of solutions and value-added services to deliver the most effective and reliable voice and data connectivity; ensuring that people can be connected at all times, wherever they are located. 

Our customers span the maritime, aviation, government, energy, media and humanitarian sectors, to name but a few. Public and private sector organisations come to us because we can provide instant voice and high-speed broadband connectivity where terrestrial telecom networks are unreliable or simply cannot reach. 

We are an enterprising and multicultural company. More than 65 nationalities are represented in our workforce, reflecting the global and dynamic nature of our business. We look for high-calibre, forward-thinking, energetic people with a “can-do” attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company’s ongoing success. Primary role purpose: - Performing daily 12/7 shift of Batam GSPS (Inmarsat Mobile Satellite) Network and IT Operations

Key Responsibilities:

1. To perform daily GSPS Network Operation in shift working scheme 12/7 effectively to maintain GSPS SLA performance and service quality. 

2. To perform GSPS network monitoring, investigation, troubleshooting and escalation for any network issues based on the SOP and escalation procedure. This includes but not limited to gain good GSPS knowledge and capable to use all Inmarsat applications/ troubleshooting tools. 

3. To carry-out Customer Care handling based on CC escalation procedure. This includes but not limited to perform troubleshooting/investigating CC issue, responding CC email, updating Microsoft Dynamic CRM and escalating to 2nd level support. 

4. To perform daily 12/7 shift of StableNet and DCN Servers operations and monitoring, troubleshoot and resolve the open issues, update/track the status, escalation, and generate the regular reports. 

5. To perform IT Monitoring for all Inmarsat IT infrastructure, escalate (call-out/email), open the ticket, own and follow up the ticket alert, and is responsible to close the ticket. This also includes monitor and analyse alert stat and to follow up accordingly with the goal to reduce the number of alert. 

6. To take part in developing network tool and SW applications. 

7. To support network expansion project which include installation, testing and operations. 

8. To manage spare-part list of GSPS equipment in all GSPS sites. This includes to track, update status and reporting. 

9. To perform other tasks in the network and IT Operations as driven by business need. 

Essential Knowledge and Skills: 

1. Have minimum S1 degree in Telco (with strong IT knowledge) or Information Technology. Minimum GPA 2.75 (scale of 4.0). Fresh graduates are welcome to apply. 

2. Have proven programming and database skills. 

3. Possess good analytical and problem solving skills 

4. Fluent in English (oral and written) since most communication in daily job using English. 

5. Willing to work in shift to support 12/7 Operation and do routine activities. 

6. Willing to work as a team and possess good behaviours and interpersonal skills. 

Desirable Knowledge and Skills: 

1. Have 2-3 years’ working experience in IT field would be an advantage. 

2. Holding CCNA/CCNA Security certificate would be an advantage. 

Inmarsat Qualities:

Inmarsat employees aspire to certain behaviours which support our wider corporate values, and lie at the heart of our continued success as an organisation. In this position, the following qualities are paramount:

Efficiency: 

This is about maximising benefit and profit, while minimising effort and expenditure. It’s about reducing cost, waste, and duplication. 

Customer Excellence: 

This is about meeting the needs of our external and internal customers. It’s about delivering on our promises and developing long-term positive relationships. 

Enterprise Spirit: 

This is about being agile, resilient and embracing change. It’s about being self-motivated, accountable, focused on output and making things happen. 

Open Communications: 

This is about delivering appropriate, clear and focused messages. It is about fostering collaborative relationships and creating an open environment based on trust. 

Innovation: 

This is about challenging the status quo and continuous improvement. It is about creativity, offering appropriate and imaginative solutions, creating ideas for change and taking responsible risks. 

Values Based Leadership: 

This is about being an inspiring role model. It’s about creating an environment of engagement, enablement and empowerment through coaching. It is about continuously developing yourself and others. 

Applications: 

In order to apply please send a CV and covering letter, quoting the Job Title, to: 

PT. ISAT (Inmarsat Indonesia) Panbil Residence 1st – 2 nd Floor Jl. Ahmad Yani, Muka Kuning Batam, 29433 - Indonesia 

Email: 

Desiliany@inmarsat.com